Feedback and Complaints

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Carespace Australia Disability Care Customer Feedback Form

Feedback and complaints help us become better  at what we do.

Carespace Australia would like you to know that your feedback means a lot to us. We encourage you to send us your views and feedback to help us to improve the way we provide our services.

Please complete the Feedback form online here or to download the form and email to

If you are deaf/hard of hearing  or have a hearing or speech impairment contact us through the National Relay Service.

If you are unhappy with the response from Carespace Australia after approaching the service, and/or lodging a formal complaint by email, phone, or this form,you can alsowelcome to contact the following services for assistance:



Health and Disability Services Complaints Officer
(08) 6551 7600 or Free Call 1800 999 057
This an independent state government agency that provides a free and impartial service for complaints relating tohealth or disability services in WA. It is impartial and help resolve conflicts.



Health Consumers Council of WA (HCC)
(08) 9221 7600 or Free Call 1800 620 780
HCC’s Advocacy Service provide information about your rights and assists  you to make a complaint.


NDIS Commission
Free Call 1800 035 544 or TTY 133 677
The NDIS Commission works to educate providers about delivering quality and safe supports, and effectively responding to complaints. If a complaint raises a serious compliance issue, the NDIS Commission has powers to act.



Your feedback is very important to us, if however you feel that a serious breach has occurred please contact the appropriate authorities immediately, you can find this information in your Client Handbook.

This form is for NDIS Participants, Family, Carers and Friends who are undertaking services with CJR. The purpose is to ensure that our service is fair, equal and transparent. Please fill in as much detail as possible as this helps us to ensure our services stay relevant and any concerns can be taken up and addressed.

Should you feel a serious breach of practise has occurred please refer to our client handbook and report those incidents directly to the relevant agencies.

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